RaiseHub
Frequently Asked Questions (FAQs)
Description
✏️ Can I edit my campaign after it’s live?
Yes! You can update your story, media, and updates. However, core settings (goal, deadline) may be locked after launch.
🎯 What happens if a campaign doesn’t reach its goal? Depending on the campaign type:
All-or-Nothing: Funds are returned.
Flexible Funding: Creator keeps the raised amount.
🚩 How do I report a suspicious campaign?
Click the "Report" button on the campaign page or email support@theraisehub.com. We take reports seriously.
📞 How do I contact customer support?
Email us at support@theraisehub.com or visit our Help Center for live chat and FAQs.
💰 How do I support a campaign?
Click the campaign, choose an amount (in Digital Euro or cryptocurrency), and pay via cryptocurrency wallet.
🔐 Is my donation secure?
Yes. All transactions are processed through encrypted, secure payment gateways.
🎁 Will I receive something in return?
Some campaigns offer rewards (products, perks, acknowledgments), while others are donation-only.
↩️ Can I get a refund?
Contributions are generally non-refundable. However, contact us or the campaign creator if there are concerns.
👤 Who can start a crowdfunding campaign?
Anyone with a valid ID, local bank account, and a clear purpose can start a campaign.
💸 Is there a fee to create a campaign?
Creating a campaign is free. We only take a small percentage (e.g., 5%) from successfully funded projects.
🏦 How do I receive the funds I raised?
Funds are transferred to your cryptocurrency wallet within 1–2 business days after the campaign ends and passes verification.
📋 What kind of campaigns are allowed?
We accept a variety of campaigns—personal, creative, community-based, and entrepreneurial. All must follow our content guidelines.